Tickets are available to buy via See Tickets on our ticket page, here.
Tickets are non-refundable. However, if you have spare tickets, we recommend that you visit See Tickets’ Fan-to-Fan ticket marketplace where you can sell them at face value.
If you have any ticket issues, including changing or upgrading your ticket type, wrong email address or change of postal address and payment plan problems, please email See Tickets Customer Services directly at TheLongRoad@SeeTickets.com.
If you didn’t purchase your tickets via our website from See Tickets, please contact your ticket provider directly.
We do not allow Day ticket swaps, i.e. from Saturday to Sunday, or vice versa.
The name on the ticket does not have to match the person using it, however, re-sale of tickets outside of the See Tickets Fan-to-Fan marketplace is strictly forbidden and could result in your tickets being cancelled.
Tickets will be posted out in the run up to the festival. If you haven’t received your tickets within seven days of the event, please email See Tickets Customer Services directly at TheLongRoad@SeeTickets.com. If you didn’t purchase your tickets via our website from See Tickets, please contact your ticket provider directly.
Our official online ticket outlets is See Tickets:
Please do not buy from an unofficial ticket agent. Tickets bought from unofficial agents are not valid and admission may not be granted to the festival. If you are in doubt as to whether a ticket agent is official, please contact us in advance of the ticket purchase and we will be happy to assist.
Camping ticket holders will be allowed to re-enter the campsite at any time by showing their wristband.
There is no re-entry for Day ticket and Weekend No Camping ticket holders. Please note, if a Weekend No Camping ticket holder leaves the site on Saturday, they will not be re-admitted until the arena re-opens on Sunday.
We do also understand that certain extreme circumstances can arise where leaving the site is essential. In this case, security will use their discretion and permission won’t be unreasonably withheld.
Under 16s (15 years and under) must be accompanied by an adult aged 18 or over. A maximum of one under 16 can be accompanied by an adult aged 18-21, and four under 16s can be accompanied by an adult aged 21 or over.
Proof of age will be required on entry for attendees aged 16 and over and all bars operate a strict Challenge 25 Policy.
Recognised and accepted forms of ID are as follows:
- Driving or provisional (photo) licence
- Proof of age card with a PASS (hologram) logo
- This is the best form of ID to bring if you don’t want to bring valuable documents such as passports to the festival. More information on how to obtain your card can be found here: http://www.pass-scheme.org.uk/
The festival reserves the right to refuse admission if there is any doubt that the ticket holder is under the entry age and accompaniment requirements.
Anyone aged 16 or 17 may attend unaccompanied but we strongly advise that you have the consent of a parent or legal guardian.
We do not accept any parental or supervisory duty of care or liability for any under 18’s on site.
The Box Office is positioned at the Main Entrance, and will be open for ticket sales (subject to availability), collections and to deal with ticketing issues at the following times:
- Friday: 10am – 10pm
- Saturday: 10am – 9pm
- Sunday: 10am – 9pm