The Long Road 2020 has been postponed to 10th-12th September 2021. You can read the full statement here.
All tickets for 2020 tickets have automatically been transferred to the 2021 event and we hope you can join us then. If you are not able to make the new dates, we will of course offer you a refund. You will receive an email from See Tickets by Tuesday 12th May with all detailed information regarding your booking and your options.
If you haven’t heard from your See Tickets by then, please get in touch with them directly https://www.seetickets.com/customerservice.
Tickets are non-refundable. However, if you have spare tickets, we recommend that you visit See Tickets’ Fan-to-Fan ticket marketplace where you can sell them at face value.
If you have booked you tickets prior to The Long Road postponement announcement on 7th May 2020 and aren’t able to make the new dates, please read the information under the “2020 Postponement” dropdown at the top of this page to find out how to obtain a refund.
TICKET ISSUES, CHANGES AND UPGRADES
If you have any ticket issues, including changing or upgrading your ticket type, wrong email address or change of postal address and payment plan problems, please email See Tickets Customer Services directly at TheLongRoad@SeeTickets.com. If you didn’t purchase your tickets via our website from See Tickets, please contact your ticket provider directly. We do not allow Day ticket swaps, i.e. from Saturday to Sunday, or vice versa. The name on the ticket does not have to match the person using it, however, re-sale of tickets outside of the See Tickets Fan-to-Fan marketplace is strictly forbidden and could result in your tickets being cancelled.
Tickets will be posted out in the run up to the festival. If you haven’t received your tickets within seven days of the event, please email See Tickets Customer Services directly at TheLongRoad@SeeTickets.com. If you didn’t purchase your tickets via our website from See Tickets, please contact your ticket provider directly.
OFFICIAL TICKET AGENTS
Our official online ticket outlet is See Tickets.
Please do not buy from an unofficial ticket agent. Tickets bought from unofficial agents are not valid and admission may not be granted to the festival. If you are in doubt as to whether a ticket agent is official, please contact us in advance of the ticket purchase and we will be happy to assist.
Camping ticket holders will be allowed to re-enter the campsite at any time by showing their wristband.
There is no re-entry for Day ticket and Weekend No Camping ticket holders. Please note, if a Weekend No Camping ticket holder leaves the site on Saturday, they will not be re-admitted until the arena re-opens on Sunday.
We do also understand that certain extreme circumstances can arise where leaving the site is essential. In this case, security will use their discretion and permission won’t be unreasonably withheld.