When will tickets go on sale and when will the line-up be announced?
All announcements about tickets and artists will be made on our website, app and social media so please keeping checking back for the latest information. You can also sign up to our mailing list on our website homepage.
What do I do if I bought a ticket from an unofficial ticket agent?
You can see a full list of our official ticket agents on the ticket info page. If you bought from a ticket re-sale website (e.g. Viagogo), we cannot guarantee that you will be able to enter the event.
Ticket re-sale websites allow people who have bought tickets through our official ticket outlets to resell their tickets, often at a higher price, for their own financial gain. This is a form of ticket touting and these websites are notorious for overcharging customers, adding large booking fees and providing poor customer service. The person who has listed the tickets has breached the terms and conditions of the tickets and we cannot guarantee that the tickets you receive will be legitimate.
Unfortunately, we do not have control over what events these companies allow to be listed on their websites and the tickets they sell. You will have to contact the company directly to try to resolve any issues you have. In future, please avoid using websites like Viagogo and buy your tickets through our official website. If you are in doubt as to whether a ticket agent is official, please contact us in advance of the ticket purchase and we will be happy to assist.
Will tickets be available on the day? Will they sell out in advance?
Last year, certain tickets sold out before the festival took place. Therefore, we would recommend buying your tickets in advance to avoid disappointment, as we cannot guarantee they will be available on the day.
Do camping tickets include access to the festival itself?
Yes, camping tickets include access to the whole festival, including all the acts performing.
How are the booking/transaction fees calculated and why are they charged?
A booking fee is applied to each ticket by our ticket agents in order to cover a variety of operational costs to efficiently and safely ticket the event. This includes contributing to software development to fight against online fraud, setting up the ticket types on their websites, dealing with customer service queries and staffing the box office at the event. Without this charge, many of the essential infrastructure requirements that make the event run smoothly would not be possible.
These booking fees are an industry standard and we have capped fees applied to our tickets at 10%. We are aware of other events that charge in excess of this amount and have been proactive to manage this. Ticket delivery costs are also added to each transaction to cover the cost of fulfilling tickets to customers. These can vary depending on the option the customer chooses but we try to keep them as low as possible.
You are welcome to bring Cracker Jack to enjoy The Long Road for the day (or weekend if staying in a caravan/campervan), but please read and acknowledge all information here.
Assistance dogs are welcome. There are water points and bins located throughout the arena and campsites to ensure you can care for your dog’s welfare during the festival.
There are certain items that are not permitted into the festival or specifically the festival arena or campsite. These items are not limited to the below list but please do not bring any of the following:
We allow the following items to be taken into the campsites, but not the arena:
Umbrellas can be taken into the arena but for the comfort of others, we ask that you please do not use them in front of stages as you may restrict the view of others. For the enjoyment and safety of others we also reserve the right to stop the following items from coming into the event:
Please also see above sections for rules about bringing Food, Alcohol, Water, Chairs and Dogs to the festival.
FOOD & DRINK
Camping ticket holders can bring a reasonable amount of food plus the following alcohol quantities for personal consumption into the campsite upon initial entry only: 1 x 70cl spirits (no greater than 40% ABV) and 12 x 440ml cans beer/cider or 12 x 250ml cans pre-mixed spirits OR 3 litres of wine and 12 x 440ml cans beer/cider or 12 x 250ml cans pre-mixed spirits No food or drink can be taken into the main festival arena. However, we do allow sealed bottles of water up to 750ml, and empty unsealed bottles can be brought in to be refilled at the water points. No glass is allowed anywhere on site, including in campervans or caravans. Please decant into plastic containers before you leave home. The legal age to bring alcohol into the festival is 18+. There is an ID check on entry and any alcohol will be taken off you if you are found to be underage. A list of all our food vendors can be found here, including information on dietary provision. For customers with specific dietary requirements that we don’t cater for, we do allow a reasonable amount of food to be brought into the festival arena for personal consumption. This must be confirmed with us in advance of the festival by writing to email@example.com.
CHAIRS & GROUND BLANKETS
Fold up chairs and blankets are permitted, however, if you intend to bring them into the arena, we request that they are not used in areas that may cause congestion or in the area between the Main Stage and the mix tower.
Picnic bench seating can be found around bar and food outlets.
Please pack light. To maximise the safety of everyone attending The Long Road, all customers may be subject to a thorough security check when they arrive.
Please be patient if there are queues and familiarise yourself with the below prohibited items before you arrive to avoid unnecessary delays at the security checks.
We recommend you don’t bring any unnecessary valuables. Unfortunately, festival campsites can attract opportunistic thieves. Keep valuables safe and away from the door of your tent.